We guarantee that you’ll have an exceptional experience traveling with us, with a 100% money-back guarantee if you don’t. Our team takes pride in staying up-to-date on the experiences, hotels, and restaurants in the destinations we cover, and our trip designers are trained in providing the best custom itinerary possible—all so you don’t have to experience the time-consuming hassle of travel planning yourself.

But mistakes can still happen, and while we only send you to places we’ve thoroughly vetted, researched, and experienced ourselves, traveling by nature has some unavoidable uncertainties. It’s impossible to account for every second of every day, but we do want to take responsibility for any mistakes we make and ensure you are happy on your trip.

Here are specific circumstances in which we will work with you to make it right.

After requesting a trip, but before answering follow-up questions:
If you decide you won’t be taking your trip or your plans have changed, we’ll refund you in full.

After your trip designer has delivered your Flanner itinerary, but before your trip:
Our team will work with you to update and rework your itinerary until you’re happy. If you’re still unsatisfied at the conclusion of the process, we’ll offer you a 100% refund.

Trip cancellations:
We’re unfortunately unable to refund your planning service fees due to any trip cancellations. If your trip is postponed for the near future, let us know when you’re heading there next and we’ll update your itinerary for those new dates—you’ll have access to your itinerary indefinitely!